As a result of the Covid-19 pandemic and the consequent Government-ordered lockdown of the UK from 23 March 2020, the unprecedented last few months have been the most challenging in our 50-year history. We are extremely proud to lead an organisation with a strong social purpose of providing housing and care to those who need it most, today more than ever. 

Over the last year – our first as Chair and Chief Executive respectively – before lockdown we visited many of our communities, schemes and care homes across the length and breadth of England and Scotland. We have both been struck by the dedication and hard work of all our staff and the commitment and care with which they carry out their work. This has been illustrated even more clearly by recent events.

We are incredibly proud of the way the Sanctuary team has quickly adapted to new ways of working – many staying at home juggling work, childcare and home-schooling. Those on the frontline deserve our particular appreciation and we are deeply grateful for the way they have gone the extra mile in the most difficult of circumstances.

As an organisation we have long championed the important role of care workers, so often overlooked elsewhere, but who play a vital role and enrich the lives of the elderly and most vulnerable in society. The commitment and care shown to residents by staff in our homes and supported housing is as humbling as it is inspiring.

The communities we serve have also come together to help each other in the most extraordinary ways. The inevitable, temporary changes to our services were accepted with patience and resilience. We will be consulting with our residents to understand first-hand how we can ensure they remain at the heart of our organisation, and that our commitment to them does not waiver, while at the same time navigating the numerous challenges our society faces in the decade to come.

In the last year we have committed to a number of major regeneration projects, including the Talbot Gardens estate in Barne Barton - a multi-million pound redevelopment project which supports the wider regeneration of the area.

Ensuring everyone has a safe and affordable home has always been our purpose and, despite the impact of a global pandemic, we remain resolute in our determination to deliver on our strategic aims.

We made good progress with our Building a Safer Future programme. We are in the process of installing sprinklers in properties we have risk assessed. This will remain a priority.

We have also grown our reach over the last year, bringing our services to an increased number of tenants and residents. We expanded our care and supported living operations through the purchase of seven care homes in Scotland and, separately, the acquisition of 460 supported living homes, as part of a portfolio of over 800 properties, from Notting Hill Genesis in Suffolk, Norfolk and Essex.

We launched our Corporate Strategy 2020-2023. We believe this is an important tool in ensuring we can continue to serve our tenants and residents, maintain our financial strength and tackle the future facing our communities, our sector and, indeed, our country. We are also pleased that our G1 status was confirmed by the Regulator of Social Housing in April, and that we continue to be compliant with a V2 rating. While our viability has been regraded from V1, this is in part due to our increased reinvestment programme in homes. We believe that increased expenditure to ensure our residents are safe and secure is the right thing to do.

As our country rebuilds and emerges from this extraordinary period there may be unique and unexpected challenges, and we are ready to play our part. Most of all, we are proud of how our 14,000 staff and 250,000 residents approached this challenging time as a team. That gives us renewed confidence for the future. Together we are Sanctuary. Together we will emerge from this stronger.

Andrew Manning-Cox

Andrew Manning-Cox
Group Chair

Craig Moule, Chief Financial Officer and Co-opted Board Member at Sanctuary Group.

Craig Moule
Group Chief Executive