Media enquiries

Sanctuary is keen to work with news outlets, publications, broadcasters, reporters, bloggers and other interested parties to ensure information about the Group, its operations and brands is accurate and timely.

We can provide information, statistics, images and content on request. We will endeavour to respond to all enquiries promptly. Our Press Office and the wider PR and Communications department adhere to the CIPR Code of Conduct.

For media enquiries, please contact the Press Office at:


Sanctuary Group

Sanctuary House
Chamber Court
Castle Street

News from across the group


If you want to withdraw consent for photographs to be used please email


Freedom of Information Act requests

Sanctuary and its operations and brands is not covered by the Freedom of Information Act, however we will always endeavour to answer queries and requests for information, which are made in good faith, promptly and transparently.

A Sanctuary member of staff speaking on the phone.

What doesn't the Press Office cover?

The Press Office is not able to answer customer, career or job vacancy enquiries.

  • If you are interested in working for Sanctuary Group please visit our Careers pages.
  • If you are a customer or have a general enquiry, including complaints or concerns, please contact:


Telephone: 0800 131 3348 (landline) or 0300 123 3511 (mobile) 
(Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)

 Enquiry form
(for: general enquiries, complaints, careers or supplying to Sanctuary)